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回决客人的不合理要求
1、对不起，这件事我也无能为力。
I am sorry, it is beyond my power to do this.
2、很抱歉，我们不能办您所要求的事。
We feel sorry we cannot be able to do what you ask for.
3、我们无法同意您的要求，实在对不起。
Indeed, we regret very much for not being able to comply with your request.
4、我希望能够替您办那件事，但我办不到。
I wish I could render you that service, but I couldn’t.
5、我不得不拒绝您，因为这样是违反我们酒店规定的。
I must refuse to meet your request, as it is against our hotel’s regulation.
6、我不得不拒绝您，因为这样做会有损于我们酒店的声誉。
I must refuse to do as you wish, otherwise it will give harm to our hotel’s reputation.
7、很抱歉，但是这件事的确是违反我们宾馆规定的。
(Excuse me, but I should say it’s against our hotel regulations.)
 8、您所做的事说明您是一个行为不端正的人。
What your have done shows that your are a man with bad behavior.
9、我们无法满足您的要求，我国的外汇管理条例不允许这样做；
It cannot be done, as the foreign exchange control regulations of this country will not allow you to do so.
10、你应该尊重我们海关的规定；
You should respect our customs regulations.
11、您的所做的为已经违反了安全条例；
What you have done is contrary to the safety regulations.
12、我要指出，我国法律不允许你这样做；
I should say that the law of our country does not allow you to do so.
13、请国外访者协助我们维持法治与秩序。
Visitors from abroad are hoped to help us to maintain law and order.
14、我们遗憾地指出，您的行为将有损于我们两国人民的友好关系。
We regret to point out that your behavior will cause harm to the friendly relations between our two peoples.
15、我们将对您所做出的事提出抗议。
We shall make a protest against what you have done.？

住宿登记常用旅行社代号master folio
超额预订over-booking
开房率occupancy
预报forecast
预计expected
到达arrival
离开departure
交通工具carrier
付款方式method of payment
情况status
公司firm/company
待遇treatment
房间种类room type
代理agent
保证guarantee
候补名单 waiting list
房价room rate
特价special rate
对外价rack rate
净价net rate
记录record
服务费surcharge
预付prepaid
政府税government tax
团队group
押金advance deposit
订房booking
更改amendment
小包价package
空房vacancy
接机pick up
可售房间available
取消cancellation
客人资料guest history
合作cooperate
酒店代表hotel representative
穿梭巴士shuttle bus
运输transportation备注remar延误delay
黑名单black list
登记表registration form
非吸烟楼层no-smoking floor
相邻房adjoining room
连通房connecting room
加床extra bed
折叠床rollaway bed
入住凭据voucher
续住stay over
折扣discount
国籍nationality
永久地址permanent address
信用卡credit card
签名signature
有效的valid
内部使用house use
半天租房day use
合同价contract rate
延迟退房late check out
推销高价房up-selling
房态room status
佣金commission
房间分配room assignment 
分房名单rooming list
保险箱safety deposit box
夜核night audit
逃帐者skipper
淡/平/旺季low/should/peak season
明信片post card
观光sight-seeing
市内游city tour
停留事由object of stay
邮编zip code
纪念品souvenir
最低消费minimum charge
价目表rate sheets/tariff
欠帐多的客人high risk
尽早A.S.A.P.（as soon as possible）
预付C.I.A.(cash in advance)
离店时现付C.O.D.(cash payment on departure)
免COMP(complimentary)
客人未到D.N.A.(do not arrive)
外国散客F.I.T.(foreign individua travele)
次序颠倒O.O.O.(out of order)
只住一夜O.N.O.(one night only)
标准办理手续S.O.P.(standard operation produce)
介绍信Letter of introduction; letter of recommendation
预防（霍乱、伤寒、副伤寒）Inoculation against (cholera, typhoid, paratyphoid)
办手续Go through the procedure (formalities)
已预付P.I.A.(pay in cash)      
外交护照Passport diplomatic passport
公务护照Service passport
身份证Identification card
签证Visa
入境签证Entry visa
出境签证Exit visa
过境签证Transit visa
居留签证Residence visa
旅行证Travel permit
健康证书Health certificate
种痘证书Vaccination certificate
黄皮书Yellow book
检疫Quarantine
检疫站Quarantine station (office)
公务旅行Business travel
私人旅行Private travel
公安局签证科Visa section of public security bureau
外事警Foreign affairs police值班On duty
下班Off duty
办公用品
打字机typewriter
打字纸typing paper
复写纸carbon paper
热敏纸thermo-paper
文具用品stationery
信笺letter paper
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